LUMA SUPPORT
Get the sign back on.
Most issues have a quick, local fix. Start with the section that matches what you see.
A sign is not reacting to sound
Open the sign, choose Sound, and allow microphone access when asked. If access was previously denied, enable it in iPhone Settings → Privacy & Security → Microphone → LUMA. Sound mode needs a physical device and does not run in iOS Simulator.
An export did not appear in Photos
Check that LUMA can add photos in iPhone Settings → Privacy & Security → Photos. Also confirm there is enough free storage, then try the export again from the sign.
Signs are not syncing
Confirm that the same Apple Account is signed in on each device and that iCloud Drive is available. Sync can pause while a device is offline or in Low Power Mode. Your local signs remain available while iCloud reconnects.
A purchase is missing
Open the You tab, choose LUMA Pro, then use Restore Purchases. Make sure the App Store is signed in with the Apple Account that made the purchase. You will never be charged for restoring an existing purchase.
An editable link opens in the browser
Make sure LUMA is installed, then touch and hold the link and choose Open in LUMA. If the sender used an older link, it will still work after LUMA is installed.
STILL STUCK?
Tell us what happened.
Include your iPhone model, iOS version, and the exact step that failed. Never send a password, payment card, or Apple Account code.
Email support@lumaled.app